How to Use (And Not Use) The Verizon Wireless Test Man

A former Verizon employee sent Consumerist the Wireless "Test Man" Usage Guidelines.

I'd love to see other documents like this for other brand icons too - Pillsbury Dough Boy, Michelin Man, Cheerios Honey Bee, etc. ;)

(Hat tip to the good folks at Brandflakesforbreakfast)

Verizon Wireless "Test Man" Usage Guidelines

Consumers and current customers should view Test Man as the embodiment of a Verizon Wireless employee whose sole purpose is to test our network. As Verizon Wireless employees, we know we have the best network in the Nation. He represents our relentless pursuit of making sure that we continue to make it even better. He embodies the true spirit and personality of our company in that Verizon Wireless employees are relentless, obsessive and committed to meeting our customers needs. We are particularly relentless when it comes to making sure our network is the best that it can be. It's important to remember that Test Man embodies our brand, "We never stop working for you", but he does not replace it. When he appears live in a TV commercial, Event or Personal Appearance the following are the parameters to follow:

• Test Man should always be in character. The only line he says is "Can you hear me now? Good!" This enables him to appear completely focused on what he is doing.

• His sole purpose is to test our network. In so doing, he takes a step, or a few steps, and then says the line "Can you hear me now? Good!" He should say "Good!" in a variety of different ways to maintain interest. Occasionally he may put more emphasis on "Good!" That emphasis strengthens the thought that he has gotten a good connection.

• He should appear focused on what he is doing and relentless in his mission to test our network.

• At live events, he should not be interviewed by the press or have conversations with customers or other attendees at the event. The focus should remain on his character as a representation of our Best Network strategy, rather than on the person hired to portray the Test Man.

• He should always be in the context of a location or situation, and should never appear without a background or sense of where he is in testing the network. However, because he is so focused on the job, he occasionally is oblivious as to what is going on around him within the situation he is placed.

• In order to retain the equity we've built in the "V" sign, some of the people Test Man comes across will give him the "V" sign. He does not have to give the "V" sign back unless it feels natural to him. However, he must acknowledge them so that he does not appear to be aloof or rude. Remember, Test Man is focused but needs to portray a likeable character.

Some additional guidelines to follow:

Test man is:

25-35 years old
Entertaining
The embodiment of Verizon Wireless employees
Relentless in his mission
Friendly
Every day guy
A bit quirky
A little obsessive and compulsive
Likeable character
Appealing to all ethnicities

Test Man is not:

Annoying
Goofy
Easily distracted
Aloof
Stupid
Too "pretty"

For the whole shebang - go to the Wireless "Test Man" Usage Guidelines.